Chaos to Calm: A Hostage Negotiators Insights for Managing Conflict and Aggression
In the high-stakes world of hostage negotiation, the ability to influence others to move from conflict to cooperation is crucial. For firefighters and first responders this skill is equally essential, whether de-escalating tensions at response scenes or managing confrontations among colleagues in high-pressure workplaces. When anger, frustration, or hostility arise situations can quickly escalate, leading to costly and dangerous disruptions, legal liabilities, and even violence if not handled effectively.
In this dynamic session, Jeffrey Owens, a former police hostage negotiator and Certified Threat Manager, shares decades of expertise to address the pressing issue of effectively dealing with interpersonal conflict and aggression. Through real-life scenarios and proven techniques, Jeff equips participants with actionable tools to:
Prevent escalation by recognizing early warning signs of disruptive behavior.
Effectively manage aggression with confidence and professionalism.
Foster cooperation to create safer, more productive environments.
Equip yourself with the tools to manage situations from chaos to calm and safeguard yourself, the well-being of your team, and the community you serve.
This session will be held virtually at 6:30 p.m. on Wednesday, January 22nd, and will be led by former hostage negotiator, leadership advisor, and human interaction expert Jeffrey Owens. Click on the link below to register: